A four-step consulting methodology:
An detailed service quality audit phase,
Resulting in strategic recommendations,
Followed by a change management phase,
Materialised by a guide for deployment,
accessible to and easily understood by your teams
Expertise nurtured by over twenty years of experience guiding teams in the service of “excellence” guarantee our unique approach to consulting.
focuses on the implementation and understanding of strategic decisions and the engagements entrusted to it, through operational guidance tools easily understood by everyone and designed to develop team take up of your projects.
The audit and analysis tools exclusive to are similar to “S66” (66 quality indicators) and are intended to support decision taking. These tools enabling you to gain perspective are designed to provide senior management teams with the information they require for their future development and their quest to optimise service quality.
Our consultancy clients :
- Sogeres: “Service Design” Module
- Enterprise Alain Ducasse: “The keys to enchantment” Module
Lear more about our enchanted clients